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Commissioner Martin O’Malley joined SSA Talks to discuss his top priorities. Since being sworn in on December 20, 2023, Commissioner O’Malley has been focused on the most pressing issues facing the agency and three top priorities: 1) Reduce call wait times, 2) Issue faster disability decisions, 3) Resolve inequities in overpayments and underpayments.
In this 18-minute episode, Commissioner O’Malley discusses these challenges – and a path to improve customer service. He also explains how his new SecurityStat initiative drives data-driven decision making and change at a more rapid pace.
The episode is accompanied by a fact sheet and transcript.
Listen to the episode on our SSA Talks page and subscribe to receive alerts about future episodes. For more information and news about Social Security, check out our Communications Corner.
We are also pleased to announce that Commissioner O’Malley is now on social media. You can follow @OMalleySSA on X for latest updates from the Commissioner.
Please share this with your friends, family, and colleagues – and post it on social media.
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Tags: Commissioner, General Information, social security, SSA
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